If your product is defective or not described, don’t worry. Just send us an email at [email protected] and we will make it right by offering you a replacement or refund. 

When you send us a complaint, please include the following information:

 

Order number

Video/ photo of the defective product

If your claim is in regards to a printing error, please include photographs of the error. 

If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

If some of your items are missing, please provide us an image of the received package’s cover including the detailed shipping label so we can forward to our production department to investigate the problem

Full delivery address

Please do not send back the package.

We can only help if you have proof to back up your claim.

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

 

Significantly different from the description or sample shown to you

Not what you ordered

We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

The refund process may take up to 14 business days and is credited via your original form of payment.

Modifications are not allowed for replacement items.

Remember not to return the item(s) you received because we do not accept returns. Please contact us if you have an order issue before returning any products.

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We typically  DO NOT accept refunds or replacement due to customer’s mistakes such as:

Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct

Incorrect shipping addresses

Invalid address entry

Improper care, damages in use. 

Our company can only offer you a discount for reordering in the cases above.

 

We will NOT refund in case you REFUSE to receive it either.

 

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Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the difference between advertised images and the actual item you received.

 

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Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.

 

We will NOT refund in case you REFUSE to receive it either.

 

Any dissatisfactions related to apparel sizing and/or colors will not be eligible for refund or replacement. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 12 hours after completing your purchase.

 

Our refund policy lasts 30 days since your delivery date. If the 30-day period has gone, we can’t offer you a refund or exchange.

 

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THE PACKAGE IS MARKED AS DELIVERED BUT CUSTOMERS HAVE NOT RECEIVED IT

 

The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package.

 

We do not offer refunds or reprints for orders marked as delivered. Customers can contact their carrier (i.e, USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location. 

 

Then customers can get back to us with written or recoded confirmation that the package is lost from the carrier, we will act accordingly to the customers’ best interest.